#4 What are the common mistake in customer service?

To make customers happy and creating a loyal customer doesn't have to be costly. Simply avoiding some common customer service mistakes can make a big impact on business. 

This is the top 10 of common mistake that we often encounter it.

1.Taking the customer for granted. 
I've noticed it is common for the employee to forget the expected niceties: "Good morning," "How can I help you?" "Let me check for you," "Thank you," "We appreciate your business." Customers have come to expect these phrases, delivered sincerely, when they are purchasing something. A quick way to make customers go away is to take them for granted and stop showing you appreciate them.

2.Make sure it is clear to your staff that you expect them to show politeness and appreciation toward customers. Give them some leeway on how to express that, so they don't sound like robots. If they go a bit too far--"Hiya, dude!"-reel them in by telling them what you'd rather they say.

3.Using jargon; expecting the customer to understand your lingo.
Even when the customers are highly trained professionals, they may not be familiar with your company's acronyms or buzz words. If your company deals with consumers, don't assume they understand industry talk. For example, when an insurance professional says "binder" she means something entirely different than the image the consumer conjures up, which is usually a vision of a three-ring binder!

4.Listen closely to what your people are saying. Or ask someone who doesn't know your business to call and talk to your people. Get them to tell you how they were treated and what words your people used that were confusing.

5. Speaking so fast that the customer has to ask the employee to repeat. 
When you hear a customer repeatedly asking your staff member to repeat himself, this is a sign he's speaking too quickly. When he slows down, he needs to make sure his tone won't be interpreted as condescending. The reason the customer is asking for the information again is not because she's dumb, she just may be unfamiliar with what your employee is saying, so may need it slowed down a bit.

6.Giving short, clipped answers. 

When staff say "Yes" instead of "Yes, let me look that up for you," or "Yes, we do have that in stock" it can come across as unfriendly and curt. Adding a few additional words to amplify the point conveys a friendly demeanor.

7.When you hear your employees giving short answers, pull them aside afterwards and help them understand how clipped answers can be interpreted negatively by customers. Suggest she add a few more words to her answers to show she's friendly and interested in making the customer feel appreciated.

8.Not being proactive when a problem arises. 

When a customer initiates a call about a problem, he's even more angry when he finds out your company knew about the problem, but didn't notify him immediately. Train your people to call customers as soon as they're aware of a problem. It is not always a pleasant call to make, but it is more pleasant than when the customer calls first.

9. Not appearing like they care about the customer's complaint. 

Often customer contact staff don't show that they care about a customer's concern, or may even get defensive when a customer complains. Perhaps it's a common complaint, so they've become callused because they've heard it so often. Or perhaps there's nothing they can do about this issue. If they would even act like they cared many problems would be resolved quicker, and the customer would feel that your business was concerned about their issue.

10. Being pre-occupied with other tasks (talking with co-workers, paperwork, stocking shelves). 

Train your staff to notice what's going on around them. Teach them to look up from what their doing often, and approach customers who may look puzzled or lost. This not only increases the customer's impression of your service, it cuts down on any shop lifting.

Finally ,Thinking they know what the customer is asking, so either interrupts or stop listening before the customer is done asking.  After working in a customer contact position for a while, you can begin to predict what customers are going to ask or complain about. It makes matters much worse when the customer is cut off mid-sentence while trying to ask or explain something.

Thank you for the information from Rebecca L. Morgan, CSP, CMC

Case 4 Did Janet Jackson's Wardrobe Malfunction Help GoDaddy.com's Success?

First of all ,Jackson and Timberlake performed a medley of Jackson's songs "All for You" and "Rhythm Nation" and Timberlake's song "Rock Your Body"during the halftime show.

Second,  The performance featured many suggestive dance moves by both singers, and as Timberlake reached his final line of Rock Your Body, "I'm gonna have you naked by the end of this song," Timberlake pulled off a part of Jackson's costume, revealing her right breast, partially covered by a piece of nipple jewelry, for less than a second. In the immediate aftermath of the incident, the CBS broadcast cut to an aerial view of Reliant Stadium, but was unable to do so before the picture was sent to millions of viewers' televisions.

However, GoDaddy.com was almost unheard of six years ago. Then it ran the most talked-about ad of Super Bowl XXXIX is a spoof of Janet Jackson's "wardrobe malfunction" in which a busty woman appears before a censorship board and a strap breaks on her skimpy top.The spot was so racy that Fox yanked a second airing scheduled for later in the game. The other fallout? The Super Bowl ad rolled out each year by GoDaddy, which registers Internet domain names, is now almost as eagerly awaited as the halftime show.Fox is charging about $3 million for 30 seconds of ad time this Sunday during Super Bowl XLV. So is the gamble worth it for companies?

"It's not a bet," GoDaddy founder Bob Parsons says, "if you know the outcome."

Online businesses in particular reap big benefits from pitching during the big game. Viewers see the ads, then rush to the Web to see uncut versions of the commercial or snag freebies — and they end up becoming paying customers.

Finally, the ad, the site's first during a Super Bowl, resulted in a huge increase in traffic, which lets vacationers book rental properties. The new business from the Super Bowl ad allowed the site to recoup 60 percent to 70 percent of the cost.

Case 3 : Mountain Dew Soft-drink band uses extreme sport to connect to Gen Y

First of all, we need to know about the Mountain Dew band. it is  a carbonated soft drink brand produced and owned by PepsiCo. The original formula was invented in the 1940s by Tennessee beverage bottlers Barney and Ally Hartman and was first marketed in Marion, Virginia; Knoxville, Tennessee and Johnson City, Tennessee with the slogan "Ya-Hoo! Mountain Dew. It'll tickle yore innards. A revised formula was created by Bill Bridgforth in 1958. The Mountain Dew brand and production rights were acquired by the Pepsi-Cola company in 1964, at which point distribution expanded more widely across the United States and Canada.

However, many companies are stressed out about marketing to Generation-Y, those born between 1982 and 1993. I'm sure you've heard about how sizable the Gen-Y demographic is: 80 million consumers and $200 billion in spending power. The consumers of Gen-Y clearly have and will continue to have an impact on every market, from online retail to the automotive industry.

Moreover, the pressing question you are probably asking yourself is, How in the world do we market to them? Marketing to Gen-Y is actually not as difficult as you might think. Gen-Y consumers, like any demographic, are creatures of habit. They will show loyalty to brands they've grown up with or have proudly discovered on their own. They like to share with their friends, and they like to feel that your ads are unique and targeted to them.

Next, Gen-Y has shown a tendency to support heritage brands and engage with companies via social media. Gen-Y has also shown a tendency to shut out brands that bombard them with advertising or "market down" to them.

Consequently, that is pretty similar to the behavior of other demographics as well. Anyone, regardless of age, would be turned off if constantly spammed with advertisements. When advertising to Gen-Y, or, again, just about any demographic nowadays, you can use any medium: television, radio, or a social media site, such as Facebook.

#3 My life in Ruin (Summarize)

My Life in Ruins (UK title: Driving Aphrodite) is a 2009 romantic comedy film set among the ruins of ancient Greece. The film is about a tour guide whose life takes a personal detour, while her group gets entangled in comic situations among the ruins, with a series of unexpected stops along the way.

Throughout My Life in Ruins, a couple of characters are frequently reminded that they are not as funny as they think they are. Unfortunately, this also applies to the movie itself. It wants to be a bubbly and occasionally zany comedy with a touch of romance surrounded by gorgeous Greek scenery ... but it often feels flat and forced, and even the landscapes seemed blah. It's being touted as a follow-up to My Big Fat Greek Wedding, with the same lead actress (Nia Vardalos), but it doesn't have the pleasing blend of comedy and family sentiment that made its predecessor a success. 

The movie is about a five-day tour of legendary ruins in Greece (thus the title). Georgia (Vardalos), a former history instructor whose stopgap job as a tour guide has extended for years. She hates her job, fusses because she's being assigned "second-class" tourists, and finds fault with everything in Greece that isn't at least 2,000 years old. Various Greeks -- her boss, her bus driver -- tell her that she has lost her kefi, a Greek word meaning joie de vivre or mojo or the ability to not annoy the audience. She just needs to relax and get laid and stop worrying her pretty head about things. 

The Greek chorus of "you're too uptight" is joined by widower tourist Irv (Richard Dreyfuss), one of the many cliched tourist stereotypes traveling through Greece with Georgia as guide. She also has to deal with incomprehensible Australians, dorky Americans, sexy Spanish divorcees, a dysfunctional British family, and a cute little old lady who steals stuff -- not to mention the sleazy competing tour guide who has decided to torture her into quitting.

I waited for Georgia to stop putting up with these pests and start taking charge, preferably with charges of dynamite, but instead I had listen to her whine about how everyone wants to go to the beach and eat ice cream instead of listening to her lecturing about ancient Greek history. The character's continual plastered-on smile makes you wonder if she's running for Vice President. On the other hand, it's refreshing to see a female character go after men who are younger than she is with no comment, much less repercussion. 

Irv comes across as one of those magical wise characters that dispenses homespun wisdom, the white Midwestern version of Morgan Freeman, I suppose. Still, Dreyfuss has enough charm to pull it off most of the time. I was dissatisfied by the way Irv's storyline resolved, and wondered if it hadn't originally been scripted or filmed one way and then changed due to criticism. Other supporting characters are fitfully funny, but more often grating.

Bear in mind that Vardalos, who scripted My Big Fat Greek Wedding, didn't write My Life in Ruins. The screenwriter this time is sitcom writer Mike Reiss, who resorts to cringeworthy gags about Greek names like Poupy and Kakas. The movie was directed by Donald Petrie, who has directed a number of forgettable romantic comedies, the most memorable of which was Miss Congeniality.

My Life in Ruins is obviously meant to appeal to women in a summer stuffed with blockbusters aimed at a younger male audience. But women deserve better escapist fare than this feeble attempt at romantic comedy.Variety reported this week that the audiences for Drag Me to Hell have been skewing "surprisingly" female. But Alison Lohman's character in that film, although she might seem blandly Everywoman-ish at times, is far more fun and fierce than the plastic fantastic Tour Guide Georgia. If you want Greek scenery, rent Mamma Mia; if you want a kickass heroine, try the Raimi film; if you like Vardalos, hopefully she'll be more lively in next month's I Hate Valentine's Day, which she wrote and directed.

#2 Destination Thailand :Stay and Travel at Chiangmai , Thailand

Hi, everyone. I will guide you to travel to Chiangmai City. It's also a popular city for leisure tourist. The peak season in Chiangmai City is 10 to 18 april because the best place to enjoy Songkran's festival is right here.

 

Understand Chingmai

Chaingmai city founded in 1296 CE, Chiang Mai is a culturally and historically interesting city, at one time the capital of the ancient Lanna kingdom. Located among the rolling foothills of the Himalayan Mountains 700 km north of Bangkok, it could only be reached by an arduous river journey or an elephant trek until the 1920s. This isolation helped keep Chiang Mai's distinctive charm intact.

Chiang Mai's historical centre is the walled city (city is chiang in the northern Thai dialect while mai is new, hence Chiang Mai or New City. Sections of the wall dating to their restoration a few decades ago remain at the gates and corners, but of the rest only the moat remains.
Inside Chiang Mai's remaining city walls are more than 30 temples dating back to the founding of the principality, in a combination of Burmese, Sri Lankan and Lanna Thai styles, decorated with beautiful wood carvings, Naga staircases, leonine and angelic guardians, gilded umbrellas and pagodas laced with gold filigree. The most famous is Wat Phrathat Doi Suthep, which overlooks the city from a mountainside 13 km away.
Modern-day Chiang Mai has expanded in all directions, but particularly to the east towards the Ping River (Mae Nam Ping), where Chang Klan Rd, the famous Night Bazaar and the bulk of Chiang Mai's hotels and guest houses are located. Loi Kroh Rd is the centre of the city's night life. The locals say you've not experienced Chiang Mai until you've seen the view from Doi Suthep, eaten a bowl of kao soi, and purchased an umbrella from Bo Sang. Of course this is touristic nonsense, but the Kao Soi, Bo Sang umbrellas, and Doi Suthep are important cultural icons for Chiang Mai residents. Ratchadamneon Rd hosts the main Sunday night walking street market from Tha Phae Gate to the popular Wat Phra Singh.

Climate in Chaingmai city

Chiang Mai's northern location and moderate elevation results in the city having a more temperate climate than that of the south.
As with the rest of Thailand there are three seasons.

• A cool season from November to February.
• A hot season from March to June
• A wet season from July to October

By plane

Chiang Mai International Airport (CNX) handles both domestic and regional international flights. The route from Bangkok is one of the busiest in the country (Thai Airways flies daily almost every hour, with additional flights in the peak tourist season). Other airlines operating direct services from/to Chiang Mai include: Bangkok airway, Thai airway,Kan air, Nok air, Nok mini, and so on

By bus from Bangkok
A variety of daily buses leave frequently from Bangkok's Northern Bus Terminal (Moh Chit), offering varying choices of price, comfort and speed.

• Rattling government buses make frequent stops at every minor township. The journey takes around 12 hrs and costs 200 baht.

• Non-stop 24/32-seaters and 1st class buses such as Nokhonchai Air provide larger seats and snacks; making the long trip more comfortable. They manage the trip around 9 hours and cost around 550 baht. Be cautious about the so-called "VIP" buses touted on Khao San Rd. They may be cheaper, but you may end up crammed into a 2nd class bus or worse.

By train
Services from Bangkok's Hualamphong Train Station leave on a regular daily schedule and take 12-15 hours to reach Chiang Mai.
Daytime services leave at 08:30, and 14:30 with second-class (281 baht) and third-class (121 baht) carriages. The seats in each class differ in softness and width and can become uncomfortable after 10+ hours.

 

How to get around there ?

 



By Songthaew

In lieu of a local bus service, locals get around the city on songthaew (สองแถว). These covered pick-up trucks have two long bench seats in the back (songthaew means "two rows" in Thai), ply fixed routes or to any destination, picking up passengers en route who are going the same way.

By tuk-tuk or samlor
Tuk-tuks are a quick, though noisy way to get around. Fares are usually 30-40 baht for a short hop (as of July 2012 it seems that the minimum has gone up to 40 baht for pre-arranged locations) and 50-100 baht for longer distances, depending on the proficiency of your bargaining. As a guide, expect to pay 40 baht from the old city to the riverside and Night Bazaar, 40-50 baht to the railway station, and 80-100 baht to the bus station or airport. Tuk-tuks parked near .


See

The quintessential image of Chiang Mai with its large gold-plated chedi, visible from the city on a clear day, Wat Phrathat Doi Suthep (วัดพระธาตุดอยสุเทพ, Huai Kaeo Rd, 30 baht, is 18 km from town, sitting at a 1,073 m elevation on the slopes of Doi (Mount) Suthep. Built in 1383 during the Lanna Thai period, legend has it that the temples site was selected by an elephant sent to roam the mountain side, where upon reaching a suitable spot, it trumpeted, circled three times, knelt down and promptly died, which was interpreted as a sign indicating an auspicious site. The temple offers grand views over the city, but no reward is without effort as you must accent the 300-plus steps of the Naga-lined stairs. The climb may be a strain in the high altitude's thin air for the less fit, so you may opt to take the cable car for 20 baht. For the Visaka Bucha holiday in June or July each year, it is traditional for people to walk from the zoo to the temple and vast numbers make the pilgrimage to the top, which takes around 4-5 hours.


Inside the old city walls

• Wat Phra Singh, Corner of Singharaj Rd and Rajdamnern Rd. Probably Chiang Mai's best-known temple, housing the Phra Singh image, completed between 1385 and 1400. Of most historical interest is the Wihan Lai Kham in the back, featuring Lanna-style temple murals and intricate gold patterns on red lacquer behind the altar. The large chedi was built in 1345 by King Pha Yu to house the remains of his father King Kam Fu. A typical scripture repository is located at this temple as well. These repositories were designed to keep and protect the delicate sa or mulberry paper sheets used by monks and scribes to keep records and write down folklore. The high stucco-covered stone base of the repository protected the delicate scriptures from the rain, floods and pests. The walls of the chapel are covered with murals illustrating Lanna customs, dress, and scenes from daily life. The lovely Lai Kam chapel houses the revered Phra Singh Buddha image. Sadly, the head was stolen in 1922, and a reproduction is now seen. To enter the temple is free for Thais, and 20 baht for foreigners. The ticket is in a leaflet form containing useful information and map of Wat Phra Singh complex. 

• Wat Chiang Man, Rajpakinai Rd. The oldest royal temple in the city. Presumed to date from the year Chiang Mai was founded (1296), it is famed for two Buddha images, which according to legend are 1,800 and 2,500 years old. King Mengrai allegedly lived here while the city of Chiang Mai was being constructed. Enshrined in Wat Chiang Man is a tiny crystal Buddha called Pra Seh-Taang Kamaneeee, which is thought to have the power to bring rain. Another image, called Phra Sila Khoa, reflects the fine workmanship of Indian craftsmen from thousands of years ago. 

 

• Wat Chedi Luang, Prapokklao Rd. Almost in the centre of Chiang Mai are the remains of a massive chedi that toppled in in the great earthquake of 1545. The temple was originally constructed in 1401 on the orders of King Saeng Muang Ma. In 1454, reigning King Tilo-Garaj enlarged the chedi (pronounced jedee) to a height of 86 m. After the earthquake, the chedi lay in ruins until 1991-92, when it was reconstructed at a cost of several million baht. A magnificent testament to Lanna (northern Thai) architecture and art, restored sections hint at its former glory. Wat Chedi Luang is also home to the "Pillar of the City", a totem used in ancient Thai fertility rites.

• Wat Phrachao Mengrai, Ratchamanka 6, Phra Sing (near Heuan Phen Restaurant), ☎ +66 53 278 788 ‎. An atmospheric temple with two Wihan buildings, off the beaten track, quiet and gently crumbling. One of the Wihan buildings houses an important Buddha image: Phra Buddha Rupa Phra Chao Mengrai. 

Gay bars
Chiang Mai is a popular destination for gay tourists and many gay people have retired here. Highlights of the vibrant gay scene include:

• Garden Bar & Restaurant, 2/25 Soi Viangbua, Chotana Rd (across the street from Adams Apple), ☎ +66 53 215376. Outdoor garden bar and restaurant serving Lebanese, Western and Thai food. Popular meeting place for gay expats and tourists. 

• Glass Onion, Room 1 project, 61, Nimmanhaemin Rd, ☎ +66 53 218 479. Sophisticated wine bar popular with the gay community. 

• Golden Ball (Bon Tong), corner of Tewan Rd and Santitham Rd, ☎ +66 53 406 043, . Northern Thai-style outdoor bar and restaurant. Packed with very friendly staff and fun atmosphere. Drinks start at 45 baht for a large Chang beer.

• Soho Bar & Guesthouse, 20/3 Huay Kaew Rd (about 100 m from the Kad Suan Kaew shopping mall, opposite the Chiang Mai Orchid Hotel), ☎ +66 53 404 175, +66 85 029 8485, +66 82 695 9930 (sohocm@hotmail.com), . Expats, tourists, and Thai men. 

Guesthouses and Boutique Hotels

Budget

• 7 Century Guest House, 270 Ratchaphakinai Rd, Sripoom, ☎ +66 53 287 541 and +66 81 43 88 175 (le7century.guesthouse@hotmail.com). checkout: 12:00. Newly renovated guest house, but somehow already a bit worn. 2 single (150 baht), 4 double (180-220 baht) and 1 triple rooms (250 baht). Singles can be a bit mouldy due to poor drainage and ventilation. Good hot shower (private for single rooms, shared for double and triple). Terrace. Free Wi-Fi. If they have a laptop free you can borrow it to take to your room. Fan in rooms. Kitchen free to use. Soft beds. Service also available in good German. Help with booking trips, treks, motorbikes and other things. Friendly staff. 150-250 baht. 

• B.R. Hotel, Morakot Rd (northwest corner of the moat, from where Huay Kaew Rd turns to the left, drive straight (north) 700 m, turn left on Morakot Rd and you'll see the sign on the right side), ☎ +66 53 220 061. checkout: 12:00. Simple, but cozy Thai hotel. Fan rooms are often sold out, however 299 baht for an A/C room with TV and small balcony is an excellent value during hot or wet season. No Wi-Fi (but Truemove 850 MHz 3G works perfectly). While the hotel is not far from the centre, the closest place where you can catch a public songthaew (near Kad Suan Kaew Mall) is almost 1 km away, so the place is better suited for those who rent a motorbike. Free parking. On the nearby intersection with Hasadhisawee Rd, there are numerous and cheap food stalls in the evening. Hotel staff generally doesn't speak any English. If no vacancy, there's Inthanon Hotel next on the same road, priced ~50 baht more. 199 baht fan, from 299 baht A/C. (18.8021,98.9804)

• Bed and Terrace Chiang Mai Guesthouse, 10 Kotchasarn Rd, Soi 5, ☎ +66 53 449 708 and +66 83 828 5599 (service@bedandterrace.com), . Thai modern-style guest house with terrace, comfortable rooms with double windows to see the panoramic mountain view. 500 baht. 

• FWD House Hostel (Box dorm with 10 single beds), 78 Ratmakka Rd, Pha Sing, Oly City, Chiang Mai (4.3 km from Chiang Mai International Airport, 4.5 km from the Chiang Mai train station, 5 km from the bus station), ☎ +66 82 623 3349 (forwardhouse.th@gmail.com). checkin: 12:00; checkout: 11:00. Located on Ratmanka Rd, just a 10-minute walk to the temples and the main strip of bars in Chiang Mai, and a minute walk to the Sunday night market. Owner and staff are welcoming, friendly, can cater to your personal needs, and also make you feel at home. 180 baht. 

• Giant Guest House 1 & 2, Giant 1, 24/1 Moon Muang Rd, Sriphum. Giant 24 Rachamanka Rd, Prasingha., ☎ +66 87 182 1611 (giantguesthouse@gmail.com), . checkout: 12:00. Cheap basic rooms, hot showers, free Wi-Fi, free shared computer, free bicycles, free water, Reggae bar attached (Freedom Bar 16:00-24:00). Can book everything here and sightsee by bicycle. Kitchen with cooking lessons available and massage school 200 m away. Keep an eye out for only the 300 baht room left after they pick you up in the airport, they will give you this price in front of the guest house. 100 baht dorms, 180 baht single fan room (shared bath), 250 baht queen bed with fan (private bathroom). Monthly rates 3,500 baht, single room with fan and shared bathroom (1 person). 

• Green Tulip Guest House, 18 Samlan Rd, ☎ +66 53 278 367, . Guest house with a roof-top garden, Internet café and large screen TV in the lobby. Beautifully decorated and designed with elegant wood floors throughout the building. Choice of fan and air-con rooms with shared or private bathrooms. 250-650 baht. 

• Hollanda Montri Guest House, 365 Charoen Rat Rd, ☎ +66 53 242 450, Family style guest house fan or air-con rooms and with a tropical garden on the banks of the Mae Ping River. 500 baht.

• Julie Guest House, 7/1 Prapokklao Rd, Soi 5, ☎ +66 53 274 355,  Popular guest house located in a quiet part of the old city near Tha Phae Gate. This guest house is notorious for filling quickly (quite often by 09:00) as it is listed in some guide books. The lounge area is often full of travellers. Food and drinks are served. The in-house travel agency can do all sorts of bookings for you. Free Wi-Fi, but it doesn't always work. from 100-180 baht (fan room without/with en suite). 

• Lek Guesthouse, 22 Chaiyaphum Rd, ☎ +66 53 252 686 (lek@chiangmai-online.com), . checkout: 12:00. All rooms have fan and private bathroom with hot water. Hidden in a quiet alley. Free Wi-Fi. single, 250 baht; double, 300 baht. 

• Linda Guesthouse, 456/67 Soi Banditpatana (close to the railway station, follow the sign at Charoen Muang Rd), ☎ +66 53 246 915 (lindaguesthouse@hotmail.com, fax: +66 53 246 915). East of Tha Phae Gate, easy accessible by songthaew routes. Very clean rooms. The guest house also offers many trekking tours. The staff speaks German, English, and Thai. Family-like atmosphere. Cheap and very good food around the clock, freshly made. 100-300 baht, reduced cost for longer stays possible. 

• A Little Bird Guesthouse, 17 Soi 1 Ratvithi Rd, ☎ +66 53 289 577 (alittlebird_cm@hotmail.com), . checkout: 12:00. Cheap basic dorms with hot shower and free Wi-Fi. An easy place to meet other travellers in a good location. 100 baht mixed dorm; 120 baht female dorm. 

• Mint House, 80-82 Prapokklao (Soi 5). Near Chiang Mai Gate., ☎ +66 86 253 1743. Really friendly and helpful staff. Centrally located, clean and good prices for dorms and rooms. Rooms have dedicated bathrooms that, strangely, are not en suite, but all across the hallway. Keep an eye out for room rates changing after you've already checked-in (e.g., +100 baht). Don't be a wimp when this happens. Single 200 baht, double 300 baht, dorm 120 baht. 

• Parami Guesthouse, ☎ +66 53 266 139, . A small cozy family-run guest house. 300-550 baht. 

• Ping River Inn, ☎ +66 81 993 5187 (ping.river.inn@hotmail.com). checkin: 15:00; checkout: 12:00. A basic but clean inn along the Ping River near Nakorn Ping Bridge and the yellow songthaew route. Hot showers, two bottles of free drinking water, towels, roof access, cable, and free Wi-Fi. If the foot bridge over the river ever gets fixed, the Ping River Inn will be within five minutes walking distance of Warorot Market. 390-540 baht. (N 18° 47.36',E 99° 0.4')

• Riders Corner (Rider's Corner Bar & Restaurant), 357, Moon Muang Rd, ☎ +66 87 048 1787 (riders.corner.cnx@gmail.com), . Rooms are newly renovated, clean and comfortable. Hotel room rates are 350–600 baht. Full breakfast is available. Locked parking for motorcycles is provided. 350-600 baht. (N 18° 47.692′,E 98° 59.606′)

• Siri Guesthouse, 31/3 Moon Mueang, Soi 5, ☎ +66 53 326 550. A family-run guest house on a popular, but quiet lane. Fan and air-con rooms, all with bathrooms and hot water. Free Wi-Fi. 700 baht. 

• Spicy House, (walk into the old city down Rachadamnern from Tha Phae Gate; turn left at Soi 4; walk almost all the way down to Ratchamanka), ☎ +66 84 613 4776 (Mim). (spicyhouse@hotmail.com). Perhaps the friendliest little guest house in Chiang Mai. Beloved by backpackers everywhere for its low cost and friendly atmosphere. Mim, the owner, gives a free meal for guests every night. She is also an expert chef, and Spicy House serves as a cooking school sometimes. Spicy House is in the dead centre of the Chiang Mai action, but down a quiet soi where you can withdraw from it when needed. 

• Tha Phae Inn, 164-166 Tha Phae Rd (about 400 m east of Tha Phae Gate on the north side), ☎ +66 53 234 640 (fax: +66 53 252 790). Family-run guest house. Friendly. Excellent value/location combination. Basic double rooms with bathrooms, hot water & small TV. Free Wi-Fi. Common area with tables so you can bring food and eat. Refreshments for sale on-premises. 200-300 baht. 

Thank you an infor mation from http://wikitravel.org/en/Chiang_Mai

Blogs : A great Marketing Opportunity - To Cheat?

First ,Blog is very popular for internet user because blog can use for many purposes such as making several kinds a small business , to criticize ,to promote and, to recommend the goods or services, to tell your own story or narrative,and to channel to communicate between suppler as well as consumer . In contrast, blog can be used to persuade or arouse some of information in order to discredit the other famous people or against the government. You can see some countries, they do not allow blogs or internet medias to those countries such as PRC China , North Korea, Sierra and so on.

Then, however, blogs can be a great marketing opportunity because blog can go to worldwide faster than other media. Besides the blogs are suitable to compare, criticize  ,recommend products or services liberally because if the owner of those products or services is dissatisfied your review, they are not able to remove your review at all. That's why blogs can be essential media to be a proven tool for internet users.

Finally, the blog was likely created to be a web media killer more than promote or appreciate the good or services. Thus, if you read the blog of somebody or some company , please be discretionary in reading the topic about anything that somebody posted in her or his blog because the one's proof isn't be tools to prove it literary.     

    

The internet: Does it mean the death of Television Advertising?

According to the case 1 what mr.Ryan provide us to related it. The internet has played as role as part of our routine I have summarized and related the case 1.

In September, 2005 , It had been found that USA earned 275 millions dollar from advertisement market which it increased 5.7 percentage which was the highest of statistics of internet advertisement since last 5 years

However, according to maketing speacilaist cited that aproximately 73.40 percentage of teenager , they spend most time of all day for surfing internet such as watching television thru internet, chatting, and so on .However, we will see that TV or cellphone can also use  in computer. Morover, most of teenagers spend time for using computer.

And, according to 50 percentage of age between 12 to 17 of teenage respodents, they loved to surf internet. On the contrary, only 28.50 percentage of teenage respodents. Surely, most people love to surf the internet or use computer

Summary, the consumer uses computer 5 times per day as well as most of internet consumers often surf the internet for booking a hotel and booking a ticket.

Langkawi Island trip at Malaysia: Exclusive Malaysia tour.

Today I went to visit Langkawi Island. It is a very awesome island. It was my very first time to visit there also. The ferry-ticket fare is just 300 THB for round trip at Andaman port ,Satun City.
But the last boat departs Satun at 4 P.M. If you would like to visit there you must have to take a rest there because there are many places that you have to visit.

The name "Langkawi" has two possible origins. First, it is believed to be related to the kingdom of Langkasuka, itself a version of the Malay  or the land of all one's wishes centered in modern-day Kedah. The historical record is sparse, but a Chinese Liang Dynasty record (c. 500 AD) refers to the kingdom of "Langgasu" as being founded in the 1st century AD. Second, it could be a combination of the Malay words 'helang', meaning "eagle" and 'kawi', meaning "reddish-brown" or "strong", in old Malay.

This picture , I was going toward the Langkawi Island , Malaysia from Satun Province, Thailand

This picture is the map of Lankawi Island.  I had waited cable car for half an hour because It was raining. The officer was not allowed traveller to get in the cable while climate was bad. 

able Car Ride & Hanging Bridge, (in Oriental village, close to Pantai Kok), +60 4 959 4225. Ride the cable car to the top of Gunung Mat chinchang and walk across the 700m high Sky Bridge for a spectacular view of the islands and Thailand. Includes a very steep section which is spectacular both going up and coming down.

 

Doesn't operate in bad weather. Also it doesn't run during the regular maintenance days, check before you go. Officially you are not allowed to take food and drink on the cable car, but they seem not to be checking backpacks (when unlucky and all your water is taken by the security, you can buy one at the top). 

 If they are not operating, or you are really into hiking, you can trek partway up the mountain through the jungle. To do this, from the parking lot at Telagah Tujuh Waterfalls go left just before the road goes really uphill and then turn left again at the water reservoir. 

 The trek is very steep most of the way and in a pretty bad condition because the contractors laying down the piping for cables littered garbage all the way to the top. Only attempt this if you are fit and have good hiking boots. Temperatures at the top of the mountain are 4-5⁰C lower than at sea level RM30 or 300 THB Adult, RM20 or 200 THB child.

However, if you would like to visit there please do not forget to check your passport and visa entry required because this island is belong to Kedah,Malaysia. Thank you for reading my blog

Inactive Public which is related to product

First , I will give you an example of product which the most people , they don't know and they don't have a willing to purchase. Now, I'm going to discuss about a brand of mobile phone called Infinity Brand. Infinity Brand is a Thai mobile phone company. Not much people knows its phones well because the advertisement is not prevelent.

Second, even though , the price of Infinity mobile phones is inexpensive but not much people buy Infinity cellphone because of many facts such as, low performance , unreliable product, unstable garantee,and so on. Additionally , Thai prople don't have a willing to buy Thai cellphone brand. It may be a popularity. Unlike, Iphone , Samsung, Nokia , and Blckberry. Either active buyer or inactive buyer , they would like to buy thoes brands of cellphone. Even thoigh the price is expensive all of neither medium class nor high class is able to buy and have a willing to buy it. 


Third, the promotion is not a prominent point to attract cell phone buyer . the cell phone must be reliable and stable. The company must have a strategy to keep customer to stay with that company as long as they can. Like, Nokia brand is an immortal brand because ut has been debutted its business longer that the other mobile brand. Unlike, Samsung brand which has a diversity of goods. they have an encouragement to induce customer to trust they product. That's why Sangsung goods are salable.

Finally, the relation between public relation and good should be go along with each other. Not only , be qulality and reliable but the service must be good also. the advertisement is not always the principal component.

This article is subject to education only. I didn't criticise to all of your business. I have to apologize you if my article ha been conflicted to your idea or attitude.

Visiting to Songkhla and Hat Yai City by Tammy

Hello , In this blog. I went to Songkhla City on 27/11/2012. It's a serenity city and nice places here

There are not much westerners here. It's like the city is design for Malay Chinese and Indian here.

However ,Along to the beach the land and property are belong to the government.

 So, there is no hotel right here. That's why there is no westerner also.

 In this picture, I was standing in the bacolny of the otherside of Khao Tang Guan viewpoint

I was standing on Tang Kuan Viewpoint in Songklacity, Thailand

you will see a viewpoint backward me,, that is Songkhla city.  There is no skyscraper right here  because it is illegal to make a building here.

This is the legend animal which is the symbol of this city (Songkhla, Thailand)

 Thank you for watching my blog
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